Sales Team Leader
Apply Now
RCR Contact Solutions are looking for leaders to join our growing company. On offer is a competitive salary and benefits package plus a commitment to offering you opportunities to grow your career as RCR grows.
RCR Contact Solutions are looking for leaders to join our growing company. On offer is a competitive salary and benefits package plus a commitment to offering you opportunities to grow your career as RCR grows.
Job Description
Job Description
Experience & Skills
Lead a team to meet and exceed business objectives, client and corporate goals including: operational metrics, quality, customer satisfaction, sales targets, client satisfaction, and absenteeism and attrition.
Have direct involvement in the recruitment, selection, induction training and ongoing skills development for all advisors in the team, ensuring we attract and retain the very best talent.
Continually review and monitor work performance of all advisors against agreed KPI’s, ensuring that calls are handled professionally and instigating appropriate corrective action, using performance management tools to manage any shortfall.
Implement reward & recognition programs under direction of Senior Team Manager/Operations Manager. Share best practices across teams and build spirit of teamwork and a work environment that promotes high levels of engagement amongst team members.
Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to Senior Team Manager/Operations Manager.
Lead a team to meet and exceed business objectives, client and corporate goals including: operational metrics, quality, customer satisfaction, sales targets, client satisfaction, and absenteeism and attrition.
Have direct involvement in the recruitment, selection, induction training and ongoing skills development for all advisors in the team, ensuring we attract and retain the very best talent.
Continually review and monitor work performance of all advisors against agreed KPI’s, ensuring that calls are handled professionally and instigating appropriate corrective action, using performance management tools to manage any shortfall.
Implement reward & recognition programs under direction of Senior Team Manager/Operations Manager. Share best practices across teams and build spirit of teamwork and a work environment that promotes high levels of engagement amongst team members.
Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to Senior Team Manager/Operations Manager.
Who are we looking for?
Who are we looking for?
· Evidence of effective interpersonal, coaching and leadership/supervisory skills.
· Previous Team Leading/ Managerial experience is essential.
· Previous experience working in a call centre environment is essential.
· Excellent verbal and written communication skills.
· Good numeric and verbal reasoning skills.
· Effective problem-solving skills.
· Performance management skills and experience.
· Client/customer management skills
· Other European languages would be advantageous but not essential
· Evidence of effective interpersonal, coaching and leadership/supervisory skills.
· Previous Team Leading/ Managerial experience is essential.
· Previous experience working in a call centre environment is essential.
· Excellent verbal and written communication skills.
· Good numeric and verbal reasoning skills.
· Effective problem-solving skills.
· Performance management skills and experience.
· Client/customer management skills
· Other European languages would be advantageous but not essential
Benefits Package
RCR offers a competitive salary, benefits & bonus package based on your previous experience.
RCR offers a competitive salary, benefits & bonus package based on your previous experience.
Apply Now
Apply Now
Apply Now